ABOUT THE EXPERIENCE
What can I expect from the event?
SPACE EXPLORERS: THE INFINITE is the largest immersive space exploration experience. Get ready for a unique immersive experience inspired by NASA's missions that takes you into space aboard the International Space Station. During this unique journey, you'll have access to never-before-seen 360-degree video captured in space using state-of-the-art technology. You can now get a unique perspective on the daily life of astronauts and experience space exploration up close, all without ever leaving Earth. The experience is presented as a journey and lasts approximately 55 minutes - 40 minutes of which are in VR.
Where is the experience located?
The experience will be located at Pullman Yards - 225 Rogers St NE, Atlanta
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The experience is presented as a journey and lasts approximately 55 minutes, about 40 minutes of which are in VR. This does not account for any wait time you may incur.
Is the experience accessible for children?
The experience is accessible to those who are 8 years of age or older. Children, ages 8 to 12, will need a waiver signed by their parent/guardian before starting the experience. Children under the age of 8 will not be admitted, to include little ones in baby carriers, as it is not recommended by VR manufacturers.
Is there parking available?
Pullman Yards provides parking between $10-$30 depending on the day.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
We recommend you dress comfortably and wear comfortable shoes as you will be moving throughout space freely. For your safety, we do not permit high-heeled footwear. The VR headset does not fit over hats or caps, including cowboy hats. We recommend that you leave them in your vehicle or at home. For the safety of others, backpacks (even small ones) are not permitted. Only small crossbody bags will be allowed.
Will there be merchandise for sale?
Yes, there is a SPACE EXPLORERS: THE INFINITE boutique on site with merchandise available for purchase.
Is this the same experience that was shown in 2021? What is the difference?
This is a new version of the SPACE EXPLORES: THE INFINITE with updated content, and new installations!
Where can I find out more about the event/event organizers?
SPACE EXPLORERS: THE INFINITE was created by INFINITY Experiences in association with TIME Studios. INFINITY Experiences is a joint venture founded in April 2020 by PHI Studio and Felix & Paul Studios. For more information, visit https://theinfiniteexperience.world/
ABOUT TICKETS
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow. No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Do I need to arrive at the start of my scheduled session?
If you miss your check-in time, you should speak to a staff member upon arrival for assistance. If availability allows, you will be granted access to the experience upon your arrival. If entry is not possible, you will unfortunately lose your ticket. Being on time is essential—it is as if you are getting ready to board a spaceship!
Are school group visits offered?
Yes, SPACE EXPLORERS: THE INFINITE is a great activity for schools and day camps interested in exploring STEM, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact us at groups@theinfiniteatlanta.com.
Are corporate or private group tours available?
Yes, we can accommodate corporate and or private groups! Please get in touch with us at: groups@theinfiniteatlanta.com.
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
ABOUT ACCESS TO THE EVENT
Can I bring animals? Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we cannot permit visitors with service dogs in the free-roaming experience. These visitors would, unfortunately, be limited to a seated, documentary-version experience to prevent the possibility of collision with other users in virtual reality. They are equally entitled to a free ticket for one companion during the same timeslot.
Is the experience accessible for people with reduced mobility?
Yes, with certain conditions. The experience is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices.
Is the experience accessible for deaf/visually impaired people?
You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed. For visitors who are hearing impaired, English subtitles are available. An individual with visual impairment visiting SPACE EXPLORERS: THE INFINITE will be limited to the seated experience. For their safety and the safety of other visitors, this reduces the possibility of collision during the free-roaming portion in the virtual reality space. This visitor is entitled to an entry for a companion free of charge.
Is it possible to wear eye glasses?
The use of contact lenses is preferable to enjoy an optimal experience. Otherwise, the VR device will be placed over your eyes. According to official documentation from Oculus, if you need to wear eye glasses, it is recommended that glasses are 142mm or less wide and 50mm or less high. Anything larger you will most likely have trouble fitting in the META Quest 2 headset. Phi is not responsible for any damages resulting from the use of virtual head set.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
The virtual reality experience is safe and enjoyable but potentially uncomfortable for certain people. It is not recommended for people with claustrophobia, heart problems, a history of seizures, epilepsy, or sensitivity to flashing lights or 3D. People prone to motion sickness are also more likely to experience discomfort using a virtual reality headset. Vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world. For those who experience motion sickness or vertigo, we have a few options: You may enjoy the experience with the use of a tablet and augmented reality technology. The tablet version will allow visitors to share the same experience alongside their friends and family and see what they're seeing. We've also created an edited, seated, documentary version that lasts approximately the same duration as the free-roaming part of the experience. While not interactive, it's a 360-degree immersive documentary that lets visitors experience life aboard the International Space Station.
Are there chairs available? Can I be seated during the experience/exhibition?
No. The experience is made for you to wander through space for around 50 minutes. For individuals with reduced mobility, we are happy to accommodate you. Please see more information below.
Will restrooms be available on site?
Yes, we have restrooms at your disposal.
Can I take photos or record the experience?
Yes, however it is not recommended to take photos while wearing the VR headset for security reasons. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @spaceexplorers.theinfinite Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Is coat check available?
Lockers with keys are at your disposal. It is important to access them before entering the experience.
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